How Undercover Filming Revealed a £28m Holiday Ownership Fraud

Authorities have called it as among the biggest scams of its nature in the Britain.

Altogether 14 defendants have been convicted for their involvement in a multi-million pound conspiracy to cheat over 3,500 vacation property owners.

The victims were eager to get out of long-standing holiday ownership agreements and sought out help.

Most were aged between 60 and 80. More than 500 of them surrendered in excess of £10,000, and one individual paid more than £80,000.

Those victimized were faced intense sales meetings lasting up to six hours. They were left out of pocket, owning useless fake "credits" and continued to be trapped in high-priced timeshare contracts they frequently were unable to use.

The Business Behind the Deception

The firm at the centre of the scheme was Sell My Timeshare (SMT). They took people's money to finance the proprietors' opulent lifestyle of private schools, high-end properties and exclusive air travel.

The man at the helm of the firm, the company director, was given a 90-month jail time in January for conspiracy to defraud.

On Friday, his partner one of the co-defendants was among the last group to learn their fate.

She was handed a two-year deferred imprisonment at Southwark Crown Court after confessing to illegal fund handling.

It has been a extended wait and marks a significant success for the individuals who testified, the police and the Crown.

The Way the Inquiry Was Initiated

The first knowledge of SMT came in the that particular year. The position was in the investigations unit of a media outlet, making documentary shows.

A colleague noted that his parent had taken over the ownership of a holiday property in Spain and, after years of holidays, had started seeking to terminate the agreement.

It is important to recall how widespread holiday ownership had grown with English tourists in the last decades of the 20th century.

Timeshares allowed families to access the identical property each season, or exchange their weeks with fellow investors who had properties in other resorts. Approximately 600,000 holiday enthusiasts accepted that option.

The initial boom was accompanied by a lot of reports about rip-off merchants mis-selling units. They became a staple on investigative TV programmes.

The typical vacation property deal bound owners for decades.

By 2016, those owners who had used their guaranteed place in the sunshine for decades were ageing, and a large proportion were looking to say farewell to their holiday properties.

Some had declining mobility and found it difficult to access their apartments. Others just believed they'd enjoyed sufficient use from them. And some had passed away, in frequent situations passing on their family members to assume the contracts - plus their regular contributions and service charges.

The Covert Probe Progresses

This was the situation the friend's mum had been placed. She searched the web for solutions and found the company, a firm whose website assured to terminate her deal.

Yet, having paid a fee and scheduled a consultation with them, her relatives had doubts.

Subsequent checking revealed hundreds of people reporting they had handed over cash and got nothing in return. Indeed, they had suffered financially. Significant sums.

Our team started looking into what was going on. It quickly became clear that there were dubious individuals working within the timeshare resale sector.

One lawyer had hundreds of individual complaints preparing to take action against the organization.

Reporters contacted people who had dealt with the organization and they collectively described identical situations. They believed the firm would buy their property off them but when they went to a consultation (for which they submitted funds initially) they were advised there was no re-sale value.

In place of that, they were persuaded - in fact coerced - to commit further cash purchasing "the company's points system", named after the business's umbrella group, the overarching entity.

The nature of these rewards was somewhat vague. They seemed similar to a type of exchange medium, providing cheaper vacations and services and shopping deals.

And they were apparently "transferable with fellow investors, eventually.

Paying cash immediately would lead to an long-term benefit that would pay for the firm's costs and allow the investor with a gain, released finally from their troublesome deal.

An unbelievable offer? Well, yes.

A 'Bait-and-Switch Scam'

Based on these descriptions were true, this was a massive scam.

The technique is termed a "deceptive marketing."

A business - here SMT - "attracts the customer by marketing a defined offering only to then state it cannot be provided, pushing the customer to a different, lower-quality offering.

This is against the law. Equipped with all the evidence we had gathered, we presented the rationale to secretly film one of the organization's sessions.

Such an operation demands time, effort, and compelling reasons for why this is the only way to obtain the data necessary to demonstrate illegal activity.

Armed with that permission, our limited crew set up a consultation with one of the company's representatives in Stratford-Upon-Avon.

Posing as a member of the public wanting to help his mother out of her timeshare contract|holiday ownership agreement

Juan Molina DDS
Juan Molina DDS

A wildlife enthusiast and photographer with a passion for documenting Britain's diverse ecosystems.